Fleet Maintenance Service Manager

Snowflake Transportation, one of the leading trucking companies in western New York is looking to hire a skilled Fleet Maintenance Service Manager that is responsible for leading a team of Technicians and Mechanics in our preventive maintenance repair program, including heavy duty Trucks, Dump Trailer, Flatbeds, Tanker Trailer, & Vans Trailers to ensure a safe and efficient fleet.

Essential Functions

  • Workflow Management:
  • Responsible for work analysis, planning and scheduling, and assigning work to technicians, productivity tracking and optimization, shift and shop meetings, and RO review and approval
  • Ensures all warranty policies and procedures are executed
  • Responsible for unscheduled customer drive-ins, and for communicating with customers and assigning work to technicians as appropriate
  • Responsible for conducting yard checks to ensure proper work scheduling and prioritization
  • Labor Management: 
  • Provides management, training and development of all personnel assigned
  • Supervises all mechanics and manages hours worked and schedules
  • Assists with hiring, training, managing and motivating fleet team to support the shop facility
  • Customer Management:
  • Responsible for customer relationship management to include issue resolutions, customer satisfaction, as well as ensuring vehicle uptime
  • Responsible for customer communication protocol as it pertains to PM Scheduling & follow-up, breakdowns, and vehicle status updates.  This includes coordination and scheduling of third-party vendors for equipment installations and/or repairs
  • Asset Management: 
  • Directs his/her direct reports in maintaining the appearance and maintenance of assigned location, including sustaining standards in all relevant shop areas of responsibility
  • Evaluates needs and makes recommendation for shop tooling and equipment requirements.  This includes uniforms, parts inventory, tire program, oil, and gas.
  • Collects, reviews, and addresses all issues on a driver’s vehicle inspection reports
  • Quality Management:
  • Responsible for Quality Inspections of PM & repairs, as well as performing In Process Reviews of non-PM work
  • Perform breakdown root cause analysis, implement corrective actions locally, and when necessary, communicate issues to others
  • Ensure Cleanliness and quality of repair for all maintained vehicles and yard organizational and cleanliness
  • Maintain control/visibility over shop floor activities to ensure proper root cause diagnosis by technicians and that the yield on all parts/components is optimized
  • Conduct fleet evaluations to ensure maintenance standards are met and is in compliance with OSHA and DOT regulations
  • Financial Management:
  • Accountable of an operational budget and financial tracking of all expenditures for fleet location and facility.  Responsible for ensuring shift/shop delivers against budget without sacrificing quality, safety, or customer satisfaction
  • Responsible for Payroll, Purchase Order approval, as warranted, and invoice reconciliation, and fuel reconciliation
  • Analyzes and tracks costs and expenses
  • Performs other duties as assigned

Skills and Abilities

  • Ability to lead by example and foster collaboration within the workplace and with the highest integrity, professionalism, and respect
  • Strong organizational and good verbal communication skills.  Fluent in English, both oral and written. (Bi-lingual: English/Spanish is a plus)
  • Knowledge of OSHA and DOT regulations
  • Strong vehicle diagnostics/repair knowledge
  • Microsoft Office intermediate preferred
  • Experience with a Shop Management System preferred
  • Must be able to multi-task in a fast-paced environment, maintaining the ability to change, adapt, and be flexible in all areas of responsibility


  • Associate’ degree or vocational/tech program with three (3) years progressive experience in fleet management, within a maintenance operations environment; or combination of education and experience with demonstrated success in previous roles
  • Class A license or CDL required
  • Maintenance, repair, and technical experience to include heavy-duty repair  and maintenance of trucks and equipment in a shop environment required
  • Supervisory experience preferred


  • In the course physical work may include bending, stooping, crouching, or other physical activity.
  • Lifting of various objects and tools up to 40lbs.
  • May be required to commit to long hours of work when necessary to reach goals and/or deadlines, including works on the weekends and holidays to meet deadlines.

Benefits and Compensation

  • Health, and dental insurance
  • Paid time off
  • 9 Paid holidays
  • 401(k) with generous company match
  • Pay Range: $75,000-$85,000/annual

Snowflake is proud to be an Equal Opportunity Employer and Drug Free workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.

Fill out the application below and upload it with submission form.

  1. Enter your information into the fillable fields in the document.
  2. When done, click the down arrow at the top of the application and choose the option to save “With your changes.”
  3. Save it to your computer and note the location you saved it to.
  4. Upload your application in the “Upload Application” box.
Job Category: Manager
Job Type: Full Time
Job Location: Retsof NY

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